Regional Human Resource Officer (Africa) - preferably Senegal or Niger

Job Title

Regional HR Officer – Africa

Location

Any country in West & Central Africa where Mercy Corps operates (preferably Senegal or Niger)

Position Status

Regular, Full time (National contract)

Salary Level

Local Salary Scale

Risk Level

Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

ABOUT MERCY CORPS:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 30 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

PROGRAM/ DEPARTMENT SUMMARY:

The People Team ensures that Mercy Corps attracts, develops, and retains the best global talent who will enable it to be a world-class, cutting-edge humanitarian organization, creating transformational change in the world. Our aim is to drive strategic thinking and planning at all levels of the organization; create a talent management framework that supports team members achieve their highest potential and drive people practice that promote the organizational culture.

GENERAL POSITION SUMMARY:

The Regional HR Officer – Africa plays a pivotal role in strengthening Mercy Corps’ People function across the Africa region. Serving as a highly mobile and adaptable HR resource, the position holder ensures continuity, quality, and compliance with HR service delivery in diverse and often complex operating environments. S/he provides reinforcement to country HR teams, support leadership in addressing operational HR challenges that impact team member experience, organizational effectiveness, and risk management.

ESSENTIAL RESPONSIBILITIES:

Regional HR Support & Service Delivery

• Coordinate and support end-to-end employee lifecycle processes...
• Work under the supervision of the Regional HR Director...
• Monitor and track Expat movements in the region...
• Contribute to agency level after action reviews...
• Ensure accurate and timely maintenance of HR systems and records...
• Analyze HR trends and recurring issues to inform process improvements...
• Facilitate HR data tracking, reporting, and analysis to inform regional decision-making...
• Contribute to the effective delivery of HR processes...
• Facilitate the rollout and adoption of global and regional HR initiatives...
• Strengthen and standardize HR systems...
• Strengthen duty-of-care practices...

HR Systems & HCM Data Integrity Support

• Support country HR teams in maintaining high-quality, accurate, and complete HR data in HCM...
• Act as a liaison for routine system questions between field HR, Regional HR, and PSAT...
• Conduct periodic data quality checks and guide teams on corrective steps...
• Support system rollouts, updates, and HCM training initiatives...
• Support country HR teams on proper use of HCM workflows, documentation requirements, and data accuracy expectations...

Support to Regional HR priorities and agenda

• Provide field HR operational observations to inform regional planning and decision-making...
• Support implementation of regional HR initiatives such as salary scale reviews, benefits mapping, workforce planning, and handbook revision...
• Participate in regional HR coordination and technical workstreams as assigned...
• Assist with data collection and reporting for regional HR KPIs and reports as well as audit preparation...

Safeguarding Responsibilities

• Actively learns about safeguarding and integrates it into their work...
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members...
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms...

ACCOUNTABILITY:

• Reports Directly To: Regional HR Director, Africa
• Works Directly With: Global and Regional People Team, Regional and Country Teams
• Supervisory Responsibility: None.

KNOWLEDGE & EXPERIENCE

• Bachelor’s degree in Human Resources Management, Organizational Psychology, Business Administration, Business Leadership or related field preferred...
• Master’s degree in related field would be an added advantage...
• Minimum of 3 years of progressive experience in Human Resources, Talent Acquisition, Personnel Management, or related field...
• Experience in international or multi-country HR roles in the INGO sector, preferably in West & Central Africa...
• Experience supporting emergency HR response, restructures, or transitions is an asset...
• Multilingual (English and French required) Arabic is a competitive advantage...
• Experience in local legal employment framework...